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Terms & Conditions

OBSERVE: Key terminology is foundational for legal clarity. EXPAND: All terms are contextually defined to prevent ambiguity and support legal enforceability. REFLECT: Clear definitions ensure users understand their rights and obligations.

  • Operator: GALAKTIKA N.V., the entity registered under number 140803 at Scharlooweg 39, Willemstad, Curaçao, conducting business as monro-casino via monro-ca.com and licensed by the Curaçao Gaming Authority (License No. OGL/2025/169/0146, valid until at least 2025).
  • User/Player: Any individual who creates an account, accesses, or utilizes services provided on monro-ca.com.
  • Account: The user-registered profile required to access and participate in gaming or betting activities on monro-ca.com.
  • Bet: A monetary stake placed by a player on a gaming or event outcome offered by monro-casino.
  • Wager: The act of committing funds on any game, event, or promotion provided on monro-ca.com.
  • Bonus: Promotional funds or free bets granted by monro-casino, subject to specific terms and wagering requirements.
  • Promotion: Any incentive or campaign offering benefits to users, governed by specific rules.
  • KYC (Know Your Customer): The verification process requiring players to provide identification and supporting documents.

Account Registration

OBSERVE: CA law mandates 18+ age verification and robust KYC procedures for online gambling. EXPAND: User obligations extend to data accuracy and account security. REFLECT: Comprehensive user guidance and legal compliance enforced.

  1. Eligibility: Users must be at least 18 years old and legally permitted to participate in online gambling under CA law. Age verification and geographic location checks are mandatory.
  2. Registration Process: Users are required to:
    • Provide accurate personal information, including a valid email address.
    • Complete email verification and accept these Terms.
    • Submit identity and residency documents for KYC verification, including but not limited to government-issued ID, proof of address, and payment method verification. The operator may request additional documentation at its discretion to comply with anti-money laundering (AML) regulations.
  3. User Obligations:
    • Users must ensure all registration data is accurate and up-to-date. Providing false or misleading information may result in account suspension or closure.
    • Users are responsible for maintaining the confidentiality and security of their account credentials. Unauthorized use must be reported immediately to [email protected].
    • Each user is permitted only one account. Duplicate accounts are prohibited and may result in closure and forfeiture of funds.

Legal Obligation: Compliance with CA legal minimum age, AML, and KYC standards is strictly enforced.

Betting & Gameplay Rules

OBSERVE: CA gambling regulations require transparency in betting practices and strict user conduct standards. EXPAND: All bet types, limits, and anti-fraud measures must be explicitly stated. REFLECT: User protection and operational fairness prioritized.

  1. Bet Placement:
    • Bets must be placed via a registered account on monro-ca.com. All bets are final once confirmed and cannot be amended or cancelled except in cases of technical error or operator fault.
    • Minimum and maximum bet limits apply and are specified per game or event. The operator reserves the right to adjust these limits at any time.
  2. Gameplay Conduct:
    • Players must adhere to fair play standards. The use of bots, scripts, or any fraudulent means to influence game outcomes is strictly prohibited.
    • Live casino and chat features must be used respectfully. Prohibited behavior includes insults, harassment, spamming, and any offensive or abusive conduct. Violation may result in immediate suspension.
  3. Bet Settlement:
    • All game results are determined by monro-casino's certified random number generator (RNG) or event outcome data. In cases of technical malfunction or error, affected bets may be voided and refunded at the operator's discretion.

Protective Clause: Operator reserves the right to investigate and withhold winnings pending review of suspected violations or technical anomalies.

Bonus Terms

OBSERVE: CA requires transparent bonus conditions and responsible gambling measures. EXPAND: All bonus-related restrictions, wagering requirements, and prohibited actions must be detailed. REFLECT: User awareness and regulatory compliance safeguarded.

  1. Activation & Wagering Requirements:
    • Bonuses and promotions are subject to eligibility criteria and must be activated as outlined in promotional materials.
    • All bonuses are subject to specific wagering requirements (e.g., x35 unless otherwise stated) to be completed within the specified timeframe, which shall not exceed 30 days from activation unless explicitly stated.
  2. Prohibited Actions:
    • Bonus abuse, including but not limited to opening multiple accounts, using VPNs to bypass restrictions, or engaging in collusive or fraudulent activity, is strictly forbidden.
    • Certain games may be excluded from bonus wagering; refer to the current bonus policy on monro-ca.com for the comprehensive list.
  3. Combining Promotions:
    • Unless expressly permitted, bonuses and promotions cannot be combined or stacked. Attempting to circumvent these rules may result in bonus cancellation and account sanctions.

Legal Disclaimer: Operator may modify or withdraw any bonus offer in accordance with these Terms and applicable law. All bonus terms are subject to CA responsible gambling standards.

Payments & Withdrawals

OBSERVE: CA and international standards require clear disclosure of payment methods, limits, and anti-fraud protections. EXPAND: Refund policies and AML compliance must be explicit. REFLECT: User funds and regulatory compliance are prioritized.

  1. Deposit Methods:
    • Deposits to user accounts may be made via accepted payment methods, including credit/debit cards, e-wallets, and approved cryptocurrencies. Full list available on monro-ca.com.
    • Minimum and maximum deposit limits apply per transaction and per account, as published on the website.
    • Deposits are processed instantly, subject to verification and AML checks. Operator may request proof of source of funds in accordance with international AML obligations.
  2. Withdrawals:
    • Withdrawals can only be made to payment methods verified and registered in the user's name. Processing times may vary by method but generally do not exceed five (5) business days, subject to successful KYC verification.
    • Withdrawal limits apply and are specified in the payment policy. Operator may impose additional limits or checks in line with AML/CTF obligations.
    • The operator reserves the right to charge reasonable processing fees, which are disclosed prior to transaction completion.
  3. Refunds & Bonus Funds:
    • Erroneous deposits or bets may be refunded at the operator's discretion subject to investigation. Bonus funds are non-withdrawable until all associated requirements are fulfilled.

Protective Clause: All transactions are monitored for compliance with CA and Curaçao AML regulations. Suspicious activity may result in delayed or withheld payments.

Limitation of Liability

OBSERVE: Legal protection of operator, fair gaming, and user remedies must be delineated. EXPAND: Technical failure and force majeure exclusions are essential. REFLECT: Operator limits liability to maximum legal extent.

  • Fairness & Accuracy: The operator commits to providing fair gaming and accurate result reporting, utilizing certified RNG technology and independent auditing where required.
  • Exclusion of Liability: monro-casino is not liable for indirect, incidental, or consequential damages, including but not limited to network interruptions, software malfunctions, or third-party system failures.
  • Maximum Compensation: In no event shall operator's aggregate liability exceed the amount of the individual bet or wager placed immediately preceding the incident giving rise to the claim.

Legal Disclaimer: Nothing in these Terms excludes liability for death or personal injury caused by operator negligence, or for fraud, as prohibited by applicable law.

Intellectual Property Rights

OBSERVE: Copyright and IP law requires clear ownership and usage restrictions. EXPAND: User actions with site content must be controlled. REFLECT: Operator enforces all intellectual property protections.

  • Ownership: All content, trademarks, logos, software, and materials on monro-ca.com are the exclusive property of GALAKTIKA N.V. or its licensors.
  • Prohibited Use: Copying, reproducing, distributing, or modifying any site materials without prior written consent is strictly forbidden. Breach of this provision may lead to civil and criminal liability.
  • User Content: Any material submitted by users (e.g., chat, reviews) becomes the property of the operator and may be used at its discretion, subject to privacy policy and applicable law.

Privacy & Data Protection

OBSERVE: CA privacy laws and international data protection standards require transparent data processing notices. EXPAND: User data rights and security assurances must be referenced. REFLECT: User privacy prioritized and protected.

  • All personal data is collected, processed, and stored in accordance with the monro-casino Privacy Policy and applicable privacy laws, including CA and Curaçao requirements.
  • Users have the right to access, rectify, or delete their personal data as outlined in the Privacy Policy.
  • For more information, users should review the full Privacy Policy available at monro-ca.com.

Changes to Terms

OBSERVE: Users must be notified of material changes; CA and international standards require clear procedures. EXPAND: Ensure users can opt out in case of disagreement. REFLECT: Transparency and user autonomy ensured.

  1. Notification Procedure: monro-casino may amend these Terms at any time. Users will be notified of material changes by email (to the address registered on their account) and/or via prominent site banner at least seven (7) days before changes take effect.
  2. User Rights: Continued use of monro-ca.com after changes indicates acceptance. Users who disagree with updated Terms must discontinue use and may request account closure and withdrawal of available funds.

Termination & Suspension

OBSERVE: Legal grounds for account action must be clear; CA and Curaçao rules require fair process. EXPAND: Refund and notification procedures must be explicit. REFLECT: User rights protected and operator discretion reserved.

  1. Grounds for Termination/Suspension:
    • monro-casino may suspend or terminate accounts for breach of these Terms, legal non-compliance, fraudulent activity, or at user request.
    • Immediate suspension may occur in case of suspected AML violations or technical/security risk.
  2. Procedure:
    • Users will be notified of account action via their registered email address, including the reason for suspension or closure.
    • Upon closure, any remaining legitimate user funds, subject to AML and KYC clearance, will be returned to the verified payment method within ten (10) business days.

Legal Note: Operator retains the right to withhold funds where required by law or in cases of suspected fraud or money laundering.

Governing Law & Jurisdiction

OBSERVE: CA market requires clarity on applicable law. EXPAND: International operation via Curaçao license must be disclosed. REFLECT: User dispute resolution access guaranteed.

  • Applicable Law: These Terms are governed by the laws of Curaçao, with additional compliance to applicable Canadian (CA) laws where mandated for user protection.
  • Jurisdiction: All disputes arising from these Terms or use of monro-ca.com services shall be resolved by binding arbitration under Curaçao law, except where CA law provides mandatory consumer protection rights.
  • Dispute Resolution: Users may contact [email protected] to initiate an internal complaint process. If unresolved, disputes may be escalated to the Curaçao Gaming Authority or relevant CA consumer protection agency, as applicable.

Regional Compliance Note: These mechanisms ensure user access to legal remedies under both Curaçao and CA regulatory frameworks.

Contact Information

OBSERVE: Full contact details for support and legal inquiries must be accessible. EXPAND: Integration of all provided data. REFLECT: User assistance and transparency facilitated.

  • Customer Support: Email [email protected]. Available for all account, payment, and technical queries.
  • General Inquiries: Email [email protected].
  • Registered Address: GALAKTIKA N.V., Scharlooweg 39, Willemstad, Curaçao.
  • Website: https://monro-ca.com
  • Legal Department: All legal correspondence should be directed to the registered address above. For legal process service, please reference company registration number 140803.

Note: Telephone and mailing address for regional offices not specified; all support is provided via email and online channels.