Responsible Gaming

Responsible gaming is the foundation of a safe and enjoyable gambling environment at monro-casino, operated exclusively through monro-ca.com. We believe in empowering our players to make informed decisions and maintain control over their gambling activities. Our commitment is to provide comprehensive support, tools, and resources to help you enjoy gaming as a conscious form of entertainment, while minimizing potential risks. If you ever feel gambling is no longer fun or is causing concern, our support team is always available to assist you with confidential, professional guidance.

Risk Awareness

OBSERVE: Responsible gaming requires understanding the risks associated with gambling, including the potential for addiction. Recognizing risky behaviors early enables proactive intervention.

EXPAND: Problem gambling can manifest in various ways, and early identification is vital for effective self-management and seeking help. Below are common signs of gambling-related harm:

• Preoccupation: Frequently thinking about gambling, even when not playing.
• Increased Betting: Regularly increasing bet amounts to chase losses or excitement.
• Difficulty Stopping: Repeated failed attempts to cut back or stop gambling.
• Neglecting Obligations: Prioritizing gambling over work, family, or social activities.
• Financial Stress: Borrowing money, selling assets, or using funds intended for essential needs to gamble.
• Emotional Impact: Experiencing anxiety, guilt, or depression as a result of gambling.

Self-Assessment Test

If you are concerned about your gambling behavior, consider the following questions:

1. Do you spend more time or money on gambling than you can afford?
2. Have you tried to reduce or stop gambling but were unsuccessful?
3. Do you find yourself thinking about gambling when you are not playing?
4. Have you lied to family or friends about your gambling activities?
5. Has gambling caused you financial difficulties or stress?
6. Do you gamble to escape worries or negative emotions?

If you answered 'yes' to one or more questions, we encourage you to utilize the support tools and resources available on monro-ca.com and seek confidential assistance.

Regional Compliance Note: Content aligns with CA standards for player protection and early risk identification.

Limits & Tools

OBSERVE: Setting personal limits is a proven strategy for maintaining control and ensuring responsible gaming. monro-casino provides a range of limit-setting tools, accessible through your account dashboard on monro-ca.com.

EXPAND: The following tools are available to all registered players to promote safe play:

• Deposit Limits:
  • Navigate to your Account Settings > Responsible Gaming section on monro-ca.com.
  • Select "Set Deposit Limits" and choose your preferred period: daily, weekly, or monthly.
  • Enter the maximum amount you wish to deposit for the selected timeframe and confirm your choice.
  • Limits take effect immediately and cannot be increased until the end of the specified period (for your protection).
• Time Spent Limits (Session Timers):
  • Enable session reminders by accessing the Responsible Gaming tools in your account.
  • Set a maximum session duration (e.g., 1 hour) to receive notifications and automatic logouts when exceeded.
• Take a Break ("Time-Out"):
  • Activate a temporary break by selecting "Take a Break" in the Responsible Gaming section.
  • Choose a pause duration between 24 and 72 hours. During this period, account access is suspended.
  • After the chosen period ends, your account will automatically reactivate.

These tools are designed in accordance with best industry practices and CA regulations to help you maintain control.

Legal Obligation: Limit-setting tools are required as part of operator's duty of care under CA regulatory guidelines.

Self-Exclusion

OBSERVE: Self-exclusion is a formal process that allows you to voluntarily block access to your monro-casino account for a defined period or permanently, as required by CA and international standards.

EXPAND: If you believe gambling is negatively impacting your life, self-exclusion is an effective protective measure. Here's how the process works on monro-ca.com:

1. Accessing Self-Exclusion:
   • Log in to your account at monro-ca.com.
   • Go to Account Settings > Responsible Gaming > Self-Exclusion.
2. Selecting Exclusion Period:
   • Choose a duration that meets your needs: from 6 months to lifetime exclusion.
   • Carefully review the terms before confirming your selection.
3. Confirmation and Support:
   • Confirm your decision. You will receive an immediate confirmation via e-mail.
   • For assistance, contact our responsible gaming support team at [email protected].

Consequences of Self-Exclusion

• Your account will be inaccessible for the selected period. You cannot log in or place bets.
• Pending withdrawals can be processed by contacting support; all future deposits and activity will be blocked.
• Balance refunds are subject to the terms and conditions in effect at the time of exclusion (please review carefully).
• Self-exclusion cannot be revoked before the end of the chosen period for your protection.

Legal Protections: Self-exclusion is a mandatory operator obligation under CA law and is subject to confidential handling of your request. Your data and decisions are protected under applicable privacy legislation.

Support Resources

OBSERVE: Access to professional, confidential, and diverse support resources is integral to responsible gambling. monro-casino, via monro-ca.com, provides both local and international assistance options, including for family members, in compliance with CA best practices.

Local Support - Canada

• Canada National Gambling Helpline: 1-888-230-3505 (24/7, English/French)
• ConnexOntario: 1-866-531-2600 (24/7, English/French), connexontario.ca
• Centre for Addiction and Mental Health (CAMH): 1-800-463-2338, camh.ca

International Support Organizations

Self-Exclusion Schemes by Country

• UK: GamStop
• Spain: RGIAJ

Blocking Apps & Tools

• Gamban - gamban.com
• BetBlocker - betblocker.org

Family Support Resources

• Gam-Anon Family Support
• Problem Gambling - Family Support (Canada)

Confidentiality and Professional Help: All support services are confidential and staffed by trained professionals. No personal information will be disclosed without explicit consent, in line with CA privacy legislation.

Help for Family

OBSERVE: Gambling addiction affects not only individuals but also their families and loved ones. Early, supportive conversation and access to the right resources can make a significant difference.

EXPAND: If you are concerned about someone's gambling at monro-casino (monro-ca.com), here are recommended steps:

1. Open Communication: Approach the individual in a non-judgmental, supportive manner. Express your concerns calmly and focus on observed behaviors, not personal faults.
2. Encourage Professional Help: Suggest that they use the responsible gaming tools and seek support from confidential helplines or mental health professionals.
3. Seek Support for Yourself: Join family support groups for guidance and shared experiences. Recommended forums include:
   • Gam-Anon Family Support
   • Canadian Family Support Forums
4. Professional Counseling: If the situation escalates, contact a psychotherapist specializing in addictive behaviors or use national hotlines for immediate advice.

Regional Compliance Note: This section fulfills CA requirements for family engagement and support in responsible gaming policies.

Operator's Commitment

OBSERVE: monro-casino, via monro-ca.com, is committed to proactive player protection and operates in accordance with CA regulatory requirements and best international practices.

EXPAND: Our internal procedures include:

• Behavioral Risk Analysis: Continuous monitoring of player activity for signs of problematic gambling, such as rapid deposit increases, extended sessions, or repeated failed withdrawal attempts.
• Automated Warning Messages: If unusual or high-risk patterns are detected, players will receive prompt notifications recommending the use of limit-setting or self-exclusion tools.
• Support Team Intervention: In cases where risk thresholds are met (as defined by regulatory best practices), our responsible gaming team may contact you directly via the registered e-mail address to offer support and information on available resources.
• Privacy and Confidentiality: All monitoring and outreach are conducted in strict compliance with data protection laws and internal privacy policies. No personal data is shared with third parties without explicit consent, except as required by law.

Legal Compliance: These measures satisfy CA obligations for risk detection, player notification, and documented support intervention procedures.

Updates

OBSERVE: Responsible gaming policies are regularly updated to reflect changes in law, best practices, and operational improvements.

EXPAND: All updates to this page or related responsible gaming tools will be communicated to players via:

• E-mail notifications to the address registered on your monro-ca.com account;
• Website banners on the monro-ca.com homepage and in the Responsible Gaming section;
• Customer support announcements upon request or inquiry.

Players are encouraged to review this page regularly. The last update to this Responsible Gaming Policy was on 2025-11-06.

Contact & Feedback

OBSERVE: Direct, confidential communication with our responsible gaming department is available for all support and feedback requests.

• E-mail: [email protected] (Responsible Gaming Support)
• General Information: [email protected]

Feedback & Support Requests: To request assistance or provide feedback on self-control tools, please submit details via our online feedback form available in your account dashboard under Responsible Gaming. All requests are handled promptly and confidentially by our trained team.

Legal Notice: All communications are subject to CA privacy laws and will be used solely for the purpose of responsible gaming support.