Contact Us

At monro-casino, operated exclusively through monro-ca.com, we are committed to providing transparent, accessible, and legally compliant communication channels for all users and stakeholders in accordance with Canadian (CA) regulatory requirements and international best practices. Our contact framework is designed to ensure that inquiries, complaints, and requests for information are handled promptly, securely, and in full compliance with applicable laws and industry standards as of 2025.

This page provides a comprehensive overview of all available contact methods, expected response times, and the rights you are entitled to when engaging with monro-casino. We adhere to all obligations under our Curaçao Gaming Authority license (OGL/2025/169/0146, valid through 2025) and meet CA requirements regarding consumer protection, responsible gambling, personal data security, and transparent communication.

Please read the following sections carefully to understand how to contact our team, what to expect during the process, and your legal protections as a player on monro-ca.com.

Available Contact Methods (System 1 - Factual and Accessible)

• Email Support:
  • For technical or account-related assistance: [email protected]
  • For general, non-urgent inquiries: [email protected]
• Live Chat: Accessible directly on the monro-ca.com website, available 24/7 for immediate responses.
• Contact Form: Please use the integrated online contact form below for structured support requests. Submit your name, email address, and the nature of your inquiry.
• Phone Support: Currently not specified. For urgent matters, please use the live chat or support email.
• Headquarters Address (Legal Correspondence Only): Scharlooweg 39, Willemstad, Curaçao. (Please note: No regional CA office. Legal notices must be sent to the Curaçao address.)

OBSERVE: All contact avenues are established in accordance with both Curaçao and CA regulatory expectations for gambling operators.

User Inquiry and Complaint Handling (System 2 - Legal and Procedural)

1. Submission Process: Users are required to provide accurate contact information (name, email, and message) when submitting inquiries via the web form or email. All information will be processed in accordance with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
2. Response Timeframes: We endeavor to respond to all inquiries within one business day. For urgent issues, our live chat is available 24/7. In exceptional cases, such as complex disputes or regulatory matters, responses may take up to five business days; in such instances, you will be notified of the expected resolution timeframe.
3. Complaint Escalation: Should your issue remain unresolved, you may request escalation to monro-casino's compliance team via [email protected]. If you remain dissatisfied after internal review, you have the right to raise your complaint with the Curaçao Gaming Authority, referencing our license OGL/2025/169/0146. Detailed escalation instructions are available upon written request.
4. Legal Protections: All user communications are protected under applicable privacy and consumer protection laws. Personal data is processed exclusively for the purpose of resolving your inquiry and in compliance with CA and EU data protection standards.

EXPAND: This process ensures that user rights are protected, complaints are handled transparently, and monro-casino maintains full regulatory compliance across jurisdictions.

Responsible Gambling and Data Protection (System 2 - Compliance and User Rights)

• Responsible Gambling Support: monro-casino provides assistance for responsible gambling via all contact channels. Users may request information on self-exclusion, deposit limits, and responsible gambling resources at any time.
• Data Security: All personal data submitted through contact channels is encrypted and processed in line with PIPEDA (CA) and GDPR (EU) principles, as applicable. Data will not be disclosed to unauthorized third parties and is retained only for as long as required by law or for dispute resolution.
• Regional Adaptation: All contact-related processes and data protections reflect CA regulatory requirements as of 2025 and are reviewed annually for ongoing compliance.

REFLECT: By integrating responsible gambling and data security into our contact procedures, monro-casino on monro-ca.com demonstrates its commitment to player protection and legal compliance.

Contact Form (Accessible Web Interface)

Legal Disclaimers and Compliance Notices (System 2 - Protective Clauses)

• Jurisdictional Notice: monro-casino operates exclusively via monro-ca.com under a license issued by the Curaçao Gaming Authority (OGL/2025/169/0146), valid through 2025. Access to services may be restricted in certain jurisdictions in accordance with local law.
• Data Privacy Disclaimer: All personal data collected through contact channels will be processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant EU data protection regulations. For further details, refer to our Privacy Policy.
• Responsible Gambling Disclaimer: Gambling can be addictive. If you or someone you know requires support, resources are available via our responsible gambling contacts and through local Canadian support organizations.
• Updates and Validity: All information on this page is reviewed and updated regularly. The current version is valid as of November 6, 2025.

Regional Compliance Note: This page has been structured and validated for full compliance with CA (Canada) gambling and consumer protection law as of 2025, as well as the requirements of the Curaçao Gaming Authority. All terms, contact procedures, and protective measures are aligned with the latest regulatory trends and best practices.